WELCOME TO TECH3care
All the help you need, because we care
IT MANAGED SERVICES BY TECH3care
You focus on staying ahead, and we take care of the rest.
The business landscape is changing and shifting rapidly, and staying ahead of the competition is vital. The last thing you want to worry about is a system interruption that would halt all productivity.
Get all the help you need as TECH3care extends your IT team, enabling you to address issues before they impact your business.
WHAT DO WE DO?
Extend the capabilities of your IT team.
Address issues before they affect your business.
Support your IT team with a combination of automation and dashboard reporting; paired with twenty years of experience, we will change the way you look at saving time & money while increasing IT Service availability.
Our service focuses on four (4) core operational support your business needs.
Incident Management
As advanced as technology is these days, there can still be hiccups — ‘incidents’ where an IT service is suddenly unavailable. Our support team in TECH3care can resolve to restore the IT service according to the agreed SLAs.
Availability Management
Availability equates to reliability. We scrutinize and improve our client’s IT infrastructure, processes, tools, roles, and every other relevant IT services, ensuring they meet the agreed performance targets and service levels.
Capacity Management
The key to keeping operations running smoothly is to have the right amount of resources at the right time. We make sure of this for our clients by monitoring and managing their IT resource capacity ahead of time, and setting early warnings to appear before an organization reaches its limit.
Change Management
IT systems can be delicate, and changing them can be complicated. We oversee updates and ensure no disruptions to IT operations and infrastructure while your organization changes for the better. Our change management includes pre-release activities such as rollout, backout planning, and scheduling of changes.
Our core operational support comes with these prominent features.
Dashboard Reporting
Customise your support experience to meet your organization’s unique requirements with dashboard reporting.
Automation
Avoid costly human/configuration errors by deploying automation where possible.
Empower & Support
Extending your IT capabilities using proactive, preventive, and predictive support technologies to help you identify potential problems before they affect your systems.
Backup as a Service
Leverage digital and cloud technology to manage data backups by providing a quick response to recover requests or protect data in the case of a disaster, breach, or loss.
Disaster Recovery as a Service
More stringent protection service levels to ensure business continuity for mission-critical workloads.